Frequently Asked Questions (FAQ)

🌸 1. What are wooden flowers made of?

Our flowers are handcrafted from soft wood (such as sola wood), carefully carved and dyed by hand. Each bloom is unique and designed to last for years.

📦 2. How long do wooden flowers last?

Wooden flowers can last a lifetime with proper care! Keep them away from moisture, direct sunlight, and high humidity to preserve their color and shape.

🎨 3. Can I customize my order?

Yes! We offer custom arrangements for weddings, gifts, events, or personal preferences. Just email us at info@woodflowerbarn.com with your idea, and we’ll bring it to life.

🌍 4. Do you ship internationally?

We currently ship across Canada, the U.S., and selected international locations. Shipping options will appear at checkout based on your location.

⏱️ 5. How long will my order take to arrive?

  • Processing time: 3–7 business days

  • Delivery time (Canada/US): 3–10 business days

  • Custom orders: May require additional time depending on complexity

💳 6. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, Amex), PayPal, and other secure online payment options.

🔄 7. Can I return or exchange an item?

Returns are accepted within 14 days of delivery for non-custom items. Items must be unused and in their original condition. Custom orders are final sale unless damaged or defective.
See our Return & Refund Policy for full details.

🧼 8. How do I care for my wooden flowers?

  • Keep them dry and out of direct sunlight

  • Dust gently using a soft brush or dry cloth

  • Avoid crushing or bending the petals

💬 9. How can I contact you?

You can reach us anytime at:
📧 info@woodflowerbarn.com
📞 +1 (650) 460-3580